Privacy Notice

Glamera respects your privacy, and our goal is to provide excellent service to all our customers. This privacy notice has been formulated in accordance with the Personal Data Protection Law and regulations of Saudi Arabia to help you understand the nature of the data we collect from you and how this data will be handled by Glamera.

This privacy notice applies to all sectors and business units within the organization. All employees, whether permanent or temporary, are required to adhere to the specified standards.

Why We Collect and Use Your Personal Data

• To provide the highest level of service and products.

The legal basis for processing your personal data includes:

• Contractual: To fulfill our service obligations towards you.
• Legitimate Interest: For activities like certain types of marketing, fraud prevention, and ensuring network security and information confidentiality.
• Consent: For activities such as information sharing, sales, and certain types of marketing.
• Legal Obligation: To comply with government requirements, including national security and public health.
• Public Interest: For processing requested by public authorities or in the public interest (e.g., awareness messages from government entities).

The purposes of collecting this data include:

• Developing, improving, marketing, and delivering Glamera products and services.
• Supporting operations and systems to ensure service continuity and quality.
• Issuing accurate invoices and processing payments.
• Understanding customer needs and recommending relevant products/services.
• Informing customers about new products and services.
• Responding to inquiries or complaints and offering a personalized experience.
• Providing reports to external entities without personal identifiers.
• Performing credit checks with possible data supplementation from government sources.
• Preventing fraud, debt recovery, and protecting network use.

Data may be disclosed to third parties strictly for the purposes outlined and only with your consent.

We use cookies and similar technologies to:

• Keep you logged in.
• Ensure site functionality.
• Understand website and app usage.

What Personal Data We Collect and Use

• Registration data (name, email, address, phone, DOB, nationality, gender).
• Usage data and cookies from website/app interactions.
• Communication data (support requests, feedback).
• Device data (device ID) for recommendations and issue resolution.
• Location data for operational improvements and complaint handling.

How We Collect Your Personal Data

• Through product/service registration or contracts.
• Direct interactions via website, apps, email, phone, or post.
• Social media interactions.
• Website browsing (visit times, browser, referral source).
• Web surveys and feedback forms (optional name/details).

How Long We Keep Your Personal Data

Your data is retained as long as necessary to meet collection purposes and legal requirements.

Data Protection and Disclosure

• We use organizational and technical security measures.
• Internal/external audits and privacy training for staff.
• Data shared only under legal obligations or support/service needs.
• No commercial use or third-party sharing without consent (unless anonymized).
• No data transfer outside Saudi Arabia without legal basis or national interest.
• Data may be disclosed without consent for:
  • Security purposes
  • Law enforcement
  • Judicial compliance
  • Public health or safety
  • Protecting life or health

Customer Rights

• Be informed about your data and its purposes.
• Access, correct, update, complete, or get a copy of your data.
• Withdraw consent at any time (subject to legal constraints).
• Opt out of marketing via app, customer service (966551301446+), or visiting branches.
• Note: Providing personal data is required for app registration; failure to do so may result in service denial or termination.

Changes to the Privacy Notice

We may update this notice periodically. The last update was on Monday, October 1, 2024.

Contact Us

For questions or complaints, contact us via sales offices, email, chat, social media, website (business.glamera.com), mobile apps, or call 966551301446+.

The Ministry of Commerce is the regulatory authority overseeing Glamera’s activities.

Links to Other Websites

Our website and apps may link to third-party websites. We are not responsible for their privacy practices.